Q. What's the best way to return merchandise?
A. It is best to send your return back in the box you received but you can also use a bubble or padded envelope but no envelopes as they will rip during postal processing. We are not responsible for empty envelopes.
Q. Can I return my package ‘Return to Sender’?
A. ‘Return to Sender’ is NOT an authorized return method. Any shipping charges incurred will be at customer’s expense and we do not accept COD deliveries. We recommend insured parcel post or priority mail for return shipment.
Q. How long do I have to Return or Exchange an item?
A. If you are not satisfied with your purchase, you can return most items in their original and unworn condition within 30 days for a refund or exchange. (Shipping and handling fees are not refunded). Please note that we must RECEIVE your return within 30 days of your original sales date. Items must be returned in their original condition including gift boxes.
Q. How long will my return or exchange take?
A. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
Q. It’s been over 30 days. Can I send back my item for a refund or exchange?
A. Items returned after 30 days from date purchased may not be accepted unless authorized.
Q. How do I return an item?
A. Item may be returned via USPS mail. We will only accept returns & exchanges that are sent to our PO Box. The item must be securely packed and sent back with instructions on how to process the return or exchange. Please note we are NOT responsible for any returns that are lost or damaged in transit. We highly suggest using delivery confirmation for any return packages.
Q. Do I have to pay shipping for my return?
A. Yes, customers are responsible for the cost of shipping items back to FlashyTrends. If your item is received defective or broken then please call us about a return or exchange.
Q. What if I lost my invoice?
A. Please call us so we can email you an invoice. Print out the invoice and you can use that to send back your return/exchange.
Q. What if my exchange has a price difference?
A. If your exchange is priced lower than the original item ordered, we will refund that difference to you in your original form of payment. If your exchange is priced higher than the original item ordered, you must include a form of payment (credit card number & expiration date) for the price difference.
Q. How will I know when my exchange item has been shipped?
A. Once your exchange request has been completed an email will be sent to your email address on file.
Q. How will my refund be issued?
A. Your refund will be issued in the form of payment you originally submitted for the purchase.
Q. Why hasn’t my refund been reflected on my (bank, credit card, etc.) account?
A. Most refunds take 48 to 72 business hours to show up on your account. However, some cards, depending on the bank, can take 1 to 2 billing cycles to be reflected. Check with your card company to be sure they have received the refund